Privacy Policy

On visiting this website you agree to the following privacy policy and which will allow us to provide you a seamless experience during your visit to our website.

By visiting this website you agree to the following privacy policy and which will allow us to you a seamless experience during your visit to our website. If you have any questions regarding the way we collect or use data, please visit our contact page under the website enquires section.


What data we collect

When you visit our website, we will collect some data about the following:

  1. Your Internet Protocol (IP) address and the browser and operating system you are using.
  2. Your name, email address, phone number and any comments or queries you leave when contacting Bistro My Way Ltd.
  3. Where you visit on our website, where you entered our website from, what page you exit on and how long you are on each page.

Statistics & Analytics

We use a software called Google Analytics which allows us to monitor the statistics of our website to see how it performs in searches, the amount of visitors our website receives and to monitor the activity of visitors on our website. Google Analytics collects information about the device you are using and the IP address you are accessing from.

Google Analytics is an online service which helps us to understand our visitors; for example, how visitors find our website, how long they spend on our site, which web pages they are most interested in etc. We use Statcounter because better understanding how visitors are interacting with our website helps us to improve the content, design and functionality of our site. This allows us to offer a better online experience to our visitors.

Google Analytics uses cookies and other technologies to collect data on visitors and visitor activity on our website. The data is anonymised before being used for analytics processing. This data includes:

Google Analytics does not store any personal information such as your full name, address, phone number or email address.

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

If you wish to not be included in our analytics, you are able to download an opt-out extension created by Google.

You can read Google Analytics privacy policy to find out more

Submission Forms

Bistro My Way operate several submission forms on our website which are placed on our booking page and our contact page. These submission forms collect the following:

This information is collected for the following reasons:

reCAPTCHA

ReCAPTCHA v2 (Invisible reCAPTCHA badge) has an Invisible reCaptcha badge that doesn't require a user to check a box or answer challenge questions. Instead, verification happens by clicking on an existing button on the site or through a JavaScript. This method only prompts very suspicious traffic to solve a captcha.

reCAPTCHA collects and analyses the following:

ReCAPTCHA v3 doesn't rely on customers clicking checkboxes or pictures. Version 3 collects and analyzes the interactions a user has with a site to create a score. The final score indicates whether the activity is suspicious. This version is meant to decrease "user friction" by doing away with questions and create a seamless user experience. (From Free Privacy Policy)


Why we collect data

Improve your experience

We strive to provide a constant and high-quality experience when you visit our website. To do so, we take data about the devices you are using so we can best optimise our website to how our customers use it and provide the best user experience.

Offering physical services

We take information from our booking and hire submission forms so we can expect your visit and provide high-quality digital and physical services.

Resolving any issues

If our customers have any issues on our website or at the Bistro in person, we want to do what we can to improve so your future visits are seamless and enjoyable.


How we process data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our customers, in ensuring the security and integrity of https://www.bistromyway.co.uk/


Where your data is processed and stored

Bistro My Way processes all data on a shared cloud hosting server provided by Krystal Hosting. Krystal Hosting states "We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.". Krystal Hosting are not able to access any website data unless permitted so by website administrators or employees with access to our server.

Once your data has been processed, it is not stored on the server and is sent via email to the respective recipient with the domain ending in @bistromyway.co.uk. Emails are stored on Google's servers respectively as emails are managed through Gmail (Google's Privacy Policy).

In the case that your submission fails, it will continue to be stored on the server till the webmaster has confirmed whether the submission is valid. In the event a submission fails, an email is sent to the webmaster containing the details you entered along with your IP address for moderation. If the submission breaches our terms of service, we will use the IP address provided to prevent access to our website and servers.


How we use data

We use data collected for the following reasons:


How long we keep your data

Google Analytics

Google Analytics is set to delete data past 6 months of activity on our website, although data that is being used to make improvements may be deleted at a later date.

Submissions

Data submitted via email may be kept indefinitely however once your reservation/hire has passed, we will delete your submission and confirmation email.


Cookies

Company Usage
Bistro My Way Confirm if you have closed the privacy policy and terms of service popup and cache any images and appearance files. This cookie does not contain any tracking or malicious code.
Google Maps The Google Maps cookie allows the Bistro to embed a live map to show customers where the Bistro is located. This cookie may link to your own Google account, allowing you to add the Bistro to your "saved places" or another feature supported by Google. This map uses location data but is not collected by the Bistro. Find out more about this map on Google's privacy policy.
Google Analytics Provide Bistro My Way with real-time tracking information about the device you are using, your IP address and how you are using the website. This cookie contains tracking code to tell if you are a returning or new visitor.
Hotjar We use Hotjar in order to better optimise our website and experience. Hotjar is a technology service that helps us better understand our customers' experience (eg how much time they spend on which pages, which links they choose to click, what customers do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our customers' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.Hotjar is contractually forbidden to sell any of the data collected on our behalf. If you want to know how your data is processed, visit HotJar's privacy policy.

Your Rights

You have the right to request:

You can also:

Links to other websites

In some cases, we may link to other websites, such as TripAdvisor and other social media websites to promote Bistro My Way on other platforms. This privacy policy does not cover how your data is used on those other websites and we encourage visiting their respected privacy policies. We do not take responsibility for the content on other websites unless it is posted from an official Bistro My Way handle.


Website Security

Our website is rated as safe by the leading security companies, such as Kaspersky, ESET, Fortinet, Google Safe Browsing and more. Secured with an auto-renewed SSL certificate, DMARC, SPF and common security practices, your data is handled safely and securely.

Clean website rated by the leading security companies

Contact Information

For information about our digital systems and how your data is processed, please email webmaster@bistromyway.co.uk.

Data is managed by Bistro My Way Ltd and is a registered company at 253 Lymington Road, Highcliffe, England, BH23 5EB with the company number 11981394.

To contact our restaurant manager, please email manager@bistromyway.co.uk.


Changes to this policy

This privacy policy is subject to change to stay inline with the data regulations followed by the United Kingdom as we do not provide services to outside countries. Changes made to this policy will take place immediately and apply to all customers.

If there are any urgent changes, we will contact anyone who is impacted if it is necessary.

Last updated 1st August 2020

 


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